In-house analytics & leading contact center technology

Our full service contact center utilizes decades of higher education experience and leading contact center technology to connect qualified students with small and medium sized schools. Zumatel’s in-house analytics services track our performance and your progress as students are connected to your admissions team.

Zumatel was founded in 2008 and designed from the ground up to provide Fortune 500 quality contact center services to small to medium sized schools. Built into the DNA of our contact center are the findings in an MIT Study with InsideSales back in 2007. This study was one of the first to explore the most effective methods to contact and convert web generated inquiries. These studies were revisited, reworked and republished by MIT and InsideSales in 2011.

To achieve these initial goals Zumatel made the decision to only invest in Cloud Based Tier 1 Software Solutions. These investments include our client facing Salesforce CRM, InsideSales as our internal agent preview dialing solution and Amazon for storage of call recordings and inquiry data.

Zumatel’s investment in Salesforce allows us to service each of our schools as unique clients, with unique requirements, so far as how their inquiries are handled, what data points are captured and how executive level reporting is delivered.  Salesforce was selected to avoid the day where one of our schools would make a request so unique, that our software was simply not up to the task.  Salesforce has been up to the task 100% of the time now since 2008.

Zumatel’s investment in InsideSales allows us to execute on speed to lead in preview dialing mode.  InsideSales was selected to not only guarantee the best speed to lead available, but avoid the day where one of our schools would make a call strategy request so unique, that our software was simply not up to the task.  InsideSales has been up to the task now since 2008.

Zumatel’s investment in Amazon allows us to provide our schools with the most stable and sophisticated data and voice file storage solution.  Amazon was selected not only to guarantee the most stable and sophisticated storage solution, but our schools have found their tools for downloading this data to their own platforms for compliance purposes to be up to the task and best of breed in the industry.  Amazon has been up to the task now since 2011.