Welcome to Zumatel!

Zumatel was founded in 2008 and designed from the ground up to provide Fortune 500 quality contact center services to small to medium sized schools. Leveraging leading edge technology, talented agents and our deep knowledge of the education industry, Zumatel allows your institution to maximize the likelihood that your admissions representatives can engage eager students who are making a transition to higher education.

 

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Higher education operates in a fiercely competitive environment

As potential students research their options, they’re quickly presented with an overwhelming number of opportunities to choose from. When students inquire about your institution, an immediate and professional response within five minutes dramatically increases the likelihood of a transfer to your admissions staff.

Zumatel increases the odds in your favor

The odds of contacting an inquiry if called within five minutes are

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greater than calling after 30 minutes.

The odds of entering the inquiry into your enrollment cycle increase

%

if called within five minutes compared to 30 minutes.

Response times to lead inquiries and follow up calls need to be measured and managed in minutes, not days.

Zumatel constructs customized solutions for your institution

Zumatel constructs customized solutions for each of our school, college and university partners. Combining MIT research with advanced call center technology, our agents connect potential students with your admissions department at rates other call centers can’t compete with.

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Compliance with the Telephone Consumer Protection Act (TCPA)

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MIT backed research

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Free analytic support to evaluate your performance and ours

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Real-time dashboard

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Our “Preview Dialing Strategy” immediately gives leads a live agent on the phone

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Dedicated account managers for each client

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Extended hours, including nights and holidays, to accommodate students

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Downloadable audio files available

Call or email one of our client support specialists

Creating an easy path to enrollment means being available at the opportune moment when students want information. Extended hours, including holidays, and staff that connect to students within five minutes, all lead to Zumatel’s quality transfers to your admissions team. Securing new students can be overwhelming. Our agents clear the obstacles for your admissions staff which decreases the cost of normal acquisition operations and allows your team to focus on engaging eager students and increasing enrollment.